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Customer Service

  • Shipping & Delivery

    • We strive to get orders out within 24 hours.  If there is a stock problem we will either offer a substitute or let you know that it is going to take time to order the stock.

      Some stock items like breweries, boilers, mash tuns needs to be manufactured as we and our suppliers do not keep stock of them.

      Draught equipment are also pre-order items, but they can usually be delivered within a week of placing the order, if suppliers have stock.

      We ship with The Courier Guy anywhere in South Africa.  Once parcels are collected by the courier company the order is out of our hands, and we cannot be held responsible for delays by the shippers.

     

    • Johannesburg collections are Monday to Friday, you can either pick up At Unit 28, Kya North Park 28 Bernie Street Kyasand.

 

  • Returns & Replacements

  • When we ship an order, we pack them as best we can, unfortunately, damages do happen, therefor, if something is broken we will replace it, if you return the broken item back to us.  If we need to do a refund to you for any reason, it may take a couple of days. We will refund the amount you paid, minus, the bank fees, if it was a credit card transaction. If it is an EFT, we will pay back the full amount.
  • Ordering

    You can place an order on the online webstore,  this will go to a shopping cart where you can then check out and choose your option to pay either by EFT, cash or Credit Card via our Pay Fast portal.  Postal and Courier orders will only be dispatched once payment is in our account. 

  • Viewing Orders

  • All your orders can be viewed from your profile, you can now print invoices, see old orders and reorder.

  • Updating Account Information

    If your details change pleases update them that way can get your orders to you and communicate with you effectively. We cannot be held responsible should you have the incorrect details on the system.

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